Hey! Where’d ya go?

Since the web address for AARPs New Volunteer Portal changed on November 28, 2018 many folks with accounts have had trouble logging into their accounts from their home computers on which their user information has been saved.

To quickly get back in, just open up an incognito browser window and type in the new address http://volunteers.aarp.org.
[Look at the first screenshot below- Step #1 Click the 3 dots. New Incognito Window is the third item in the list.]

For a more permanent arrangement, follow along below.

Guidance for getting BACK into your AARP New Volunteer Portal account

Demonstration is in Chrome browser application.

This process will have you change the saved address in your Bookmark Manager, delete the cookies related to AARP, close your browser [NOT just the window. The entire application], and then relaunch your Browser.

Let’s call this a 3 phase process.

  1. Phase 1 - Change the bookmark for the web address

  2. Phase 2 - Clear the cookies

  3. Phase 3 - Close Chrome browser & Relaunch Chrome


To be clear, you can execute Phase 1 & 2 to perfection but they are all for naught without Phase 3!


Phase 1 - Change the Bookmark

Open your Bookmark Manager

Your goal here is to edit the url that you saved as a Bookmark. This is what that will look like:
#1 the image below shows the 3 dots you are to click.
#2 Hover over the word Bookmarks and slide your cursor over to eventually land on Bookmark Manager
#3 Click on Bookmark Manager

 
Click on the 3 dots in the upper right corner.

Click on the 3 dots in the upper right corner.

 

Change the web address for AARP Login to http://volunteers.aarp.org

Scroll through your list of saved web addresses until you find your AARP Login.
Below is what my list looks like. The address has already been changed to what you want for your saved Bookmark.
Like so:

 
Click on the 3 dots to open up the menu. Select EDIT from the menu.

Click on the 3 dots to open up the menu. Select EDIT from the menu.

 

Phase 2 - Clear the Cookies

Open Settings

Once again, click on the 3 dots in the far right upper corner. (See image below.)
#1 Scroll to the bottom of the list
#2 Click on Settings

 
Click on the 3 dots. Scroll to the bottom of the list to select  Settings.

Click on the 3 dots. Scroll to the bottom of the list to select Settings.

 

Open Advanced Settings

The page that opens up has a number of categories that you can ignore.

Scroll straight to the bottom of that page
Click Advanced (see image below)

 
Click Advanced.png
 

Content Settings

From the Advanced page locate and Select the section titled Content Settings
(see below)

You are now going to locate the ‘Cookies that have been installed by the AARP during your prior usage and delete them all.

 
Click on the arrow alongside Content Settings

Click on the arrow alongside Content Settings

 

Clear Cookies

#1 Select Cookies as shown below.

On the next screen
#2 Select ‘See all cookies and site data

 
Select Cookies.png
 

All cookies and site data

Now you will locate all of the cookies that have the character string ‘aarp’.

#1 Find the search box on the far right upper corner
#2 Type ‘aarp’
(see below)
#3 Click on all the trash cans to remove all cookies with ‘aarp’ in them.

 
Clear cookies.png
 

Phase 3

All ‘aarp’ Cookies are now deleted.

Now
#1 Close out of Settings
#2 Close Chrome browser application
#3 Relaunch Chrome

Everything should be in good order now and you should be able to get into your account.

NOTE: If, by chance, you click on the old web link found in an old resource you will more than likely have to repeat this process.

Now type the url http://volunteers.aarp.org into your browser.

Enter your Username & Password.